Shipping policy

NALTOVI SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 1–2 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another notification when your order has shipped.

SHIPPING DESTINATIONS

NALTOVI currently ships within the United States only.

SHIPPING RATES AND DELIVERY ESTIMATES

Standard Shipping:
• $8.00
• Free on orders of $70.00 or more
• Estimated delivery: 3–5 business days after shipment

Express Shipping:
• $15.00
• Estimated delivery: 1–2 business days after shipment

Delivery estimates are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, or other circumstances beyond our control.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided during checkout. Please allow up to 48 hours for the carrier’s tracking information to update.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at hello@naltovi.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST, DAMAGED, OR MISSING PACKAGES

If your order arrives damaged or contains an incorrect item, contact us promptly at hello@naltovi.com. Include your order number and clear photographs of the package and products.

If tracking shows that a package was delivered but you have not received it, please check with household members, neighbors, and the shipping carrier before contacting us.

For questions about shipping or your order, contact:

NALTOVI LLC
Email: hello@naltovi.com
Phone: +1 640-999-0480